Assembled connector for Okou
Connect Assembled to read and manage support workforce people, assignments, agent states, activities, forecasts, time off, reports, and staffing rules.
Engineering · API Key
Use Assembled in Okou
Assembled API for support workforce management, people, assignments, agent states, staffing forecasts, scheduling, and time off.
Once connected, supported Assembled actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Assembled
- Read Assembled people and their current workforce filters.
- Read time-bounded person assignments and assignment updates.
- Read Assembled roles.
- Read agent state timelines and edit history.
- Read scheduled activities for support agents.
- Read configured activity types.
- Read event-change records from Assembled.
- Create or update conversation records in bulk.
How the Assembled connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Assembled
Choose API Key.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Assembled securely
Use the connection method that fits your account and grant only the access the workflow needs.
- API Key
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
What Assembled covers
The topics this connector's published operations touch.
- workforce management
- contact center
- support operations
- employee scheduling
- forecasting
- agent states
Assembled connector questions
- What can Okou do with Assembled?
- Connect Assembled to read and manage support workforce people, assignments, agent states, activities, forecasts, time off, reports, and staffing rules. Documented actions include: Read Assembled people and their current workforce filters. Read time-bounded person assignments and assignment updates.
- How do I connect Assembled to Okou?
- Connect Assembled using API Key. The connection controls which supported actions a workflow can use.
- Can Assembled run in an automated workflow?
- Yes. After it is connected, supported Assembled actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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