BMC Remedy connector for Okou
Connect BMC Remedy and BMC Helix ITSM to read and manage form entries, attachments, associations, fields, and menus through the platform REST API.
Engineering · AR-JWT Token
Use BMC Remedy in Okou
BMC Remedy and BMC Helix ITSM platform REST API for reading and managing form entries, attachments, associations, fields, and menus.
Once connected, supported BMC Remedy actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with BMC Remedy
- Read Remedy form entries, including arbitrary field values returned by the connected account.
- Read Remedy form field definitions and menu definitions without changing provider data.
- Download attachment field content from a Remedy form entry.
- Expand a Remedy menu using a qualified request and return its menu items.
- Read entries associated with a Remedy form entry through a named association.
- Create a new entry in a Remedy form.
- Merge an entry into a Remedy form, which may create or update record data and attachments.
- Update a Remedy form entry, including supported attachments.
How the BMC Remedy connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect BMC Remedy
Choose AR-JWT Token.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect BMC Remedy securely
Use the connection method that fits your account and grant only the access the workflow needs.
- AR-JWT Token
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
What BMC Remedy covers
The topics this connector's published operations touch.
- bmc remedy
- bmc helix
- itsm
- service desk
- incident management
- form management
BMC Remedy connector questions
- What can Okou do with BMC Remedy?
- Connect BMC Remedy and BMC Helix ITSM to read and manage form entries, attachments, associations, fields, and menus through the platform REST API. Documented actions include: Read Remedy form entries, including arbitrary field values returned by the connected account. Read Remedy form field definitions and menu definitions without changing provider data.
- How do I connect BMC Remedy to Okou?
- Connect BMC Remedy using AR-JWT Token. The connection controls which supported actions a workflow can use.
- Can BMC Remedy run in an automated workflow?
- Yes. After it is connected, supported BMC Remedy actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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