Social Intents connector for Okou
Connect Social Intents to read chat transcripts, offline messages, missed chats, captured leads, widgets, and manage webhooks through its REST API.
Communication · API Token / HTTP Basic
Use Social Intents in Okou
Social Intents REST API for chat transcripts, offline messages, missed chats, captured leads, widgets, and webhooks.
Once connected, supported Social Intents actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Social Intents
- Read the Social Intents API health status.
- Read answered and missed chat records, filters, visitor details, and transcripts.
- Read captured contacts and leads.
- Read the account's chat widget information.
- Create a webhook that sends future Social Intents events to an external target.
- Read submitted offline messages and their visitor details.
- Read missed chat records and their visitor details.
How the Social Intents connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Social Intents
Choose API Token / HTTP Basic.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Social Intents securely
Use the connection method that fits your account and grant only the access the workflow needs.
- API Token / HTTP Basic
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
What Social Intents covers
The topics this connector's published operations touch.
- live chat
- customer support
- chat transcripts
- offline messages
- missed chats
- leads
Social Intents connector questions
- What can Okou do with Social Intents?
- Connect Social Intents to read chat transcripts, offline messages, missed chats, captured leads, widgets, and manage webhooks through its REST API. Documented actions include: Read the Social Intents API health status. Read answered and missed chat records, filters, visitor details, and transcripts.
- How do I connect Social Intents to Okou?
- Connect Social Intents using API Token / HTTP Basic. The connection controls which supported actions a workflow can use.
- Can Social Intents run in an automated workflow?
- Yes. After it is connected, supported Social Intents actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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