TOPdesk connector for Okou
Connect TOPdesk to read and manage incidents, incident metadata, progress trails, time registrations, attachments, images, escalation, and archiving through the official Incident Management API.
Engineering · Application Token (HTTP Basic)
Use TOPdesk in Okou
TOPdesk Incident Management API for reading and managing incidents, metadata, progress trails, time registrations, attachments, images, escalation, and archive state.
Once connected, supported TOPdesk actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with TOPdesk
- Read incidents by list, ID, or number.
- Read incident lookup values, services, optional fields, escalation reasons, and deescalation reasons.
- Read time spent and time-registration records.
- Read incident progress trails, actions, and requests.
- Escalate or deescalate incidents.
- List or download incident attachments.
- Read incident images and image lists.
- Create or update TOPdesk incidents.
How the TOPdesk connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect TOPdesk
Choose Application Token (HTTP Basic).
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect TOPdesk securely
Use the connection method that fits your account and grant only the access the workflow needs.
- Application Token (HTTP Basic)
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
What TOPdesk covers
The topics this connector's published operations touch.
- itsm
- service management
- incidents
- helpdesk
- service desk
- time tracking
TOPdesk connector questions
- What can Okou do with TOPdesk?
- Connect TOPdesk to read and manage incidents, incident metadata, progress trails, time registrations, attachments, images, escalation, and archiving through the official Incident Management API. Documented actions include: Read incidents by list, ID, or number. Read incident lookup values, services, optional fields, escalation reasons, and deescalation reasons.
- How do I connect TOPdesk to Okou?
- Connect TOPdesk using Application Token (HTTP Basic). The connection controls which supported actions a workflow can use.
- Can TOPdesk run in an automated workflow?
- Yes. After it is connected, supported TOPdesk actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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