Voiso connector for Okou
Connect Voiso to inspect contact-center users, teams, routing, conversations, messaging templates, campaigns, call records, webhook status, phone numbers, wrap-up codes, and billing balance through its read-only v4 API.
Communication · Scoped API key
Use Voiso in Okou
Use Voiso, also known as the Voiso contact-center platform, to read users, teams, queues, campaigns, conversations, messaging templates, call records, webhook status, phone numbers, wrap-up codes, and billing balance through the reviewed read-only API v4 surface.
Once connected, supported Voiso actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Voiso
- Read Call Detail Records, events, and available speech analytics.
- Read digital conversations and their message history.
- Read Dialer campaign metadata and assigned users.
- Read active and deleted contact-center user information.
- Read webhook configuration and failed-delivery metadata.
- Read wrap-up codes and wrap-up code groups.
- Read the contact-center billing balance.
- Read digital channel profile metadata.
How the Voiso connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Voiso
Choose Scoped API key.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Voiso securely
Use the connection method that fits your account and grant only the access the workflow needs.
- Scoped API key
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
What Voiso covers
The topics this connector's published operations touch.
- contact center
- call center
- voice
- omnichannel
- messaging
- reporting
Voiso connector questions
- What can Okou do with Voiso?
- Connect Voiso to inspect contact-center users, teams, routing, conversations, messaging templates, campaigns, call records, webhook status, phone numbers, wrap-up codes, and billing balance through its read-only v4 API. Documented actions include: Read Call Detail Records, events, and available speech analytics. Read digital conversations and their message history.
- How do I connect Voiso to Okou?
- Connect Voiso using Scoped API key. The connection controls which supported actions a workflow can use.
- Can Voiso run in an automated workflow?
- Yes. After it is connected, supported Voiso actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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