Wrangle connector for Okou
Connect Wrangle to manage Slack ticketing inboxes, tickets, and workflows through its API.
Communication · API token and Slack IDs
Use Wrangle in Okou
Wrangle API for Slack ticketing and workflow operations.
Once connected, supported Wrangle actions can become steps in a reusable workflow alongside the other services your team uses. Run the workflow once, on a schedule, or when an event starts it.
What you can do with Wrangle
- Update Wrangle inbox user-role assignments. This changes who can access an inbox.
- Create tickets in a Wrangle inbox.
- Read active Wrangle workflows and workflow intake-form fields.
- Read Wrangle inboxes, form fields, and user-role metadata.
- Start or page through Wrangle ticket-history exports. The first request starts server-side export generation, exports are limited to at most once per day, and each export covers at most six months of history.
- Start a Wrangle workflow instance, which can initiate external Slack tasks, approvals, or notifications.
- Update Wrangle ticket fields, status, priority, assignment, followers, tags, or inbox.
- Read Wrangle ticket summaries and full ticket records, optionally including replies.
How the Wrangle connector works
A connected service becomes one permissioned step in the work you hand off.
- 1
Connect Wrangle
Choose API token and Slack IDs.
- 2
Choose the work
Use only the supported actions your workflow needs.
- 3
Run it your way
Start it once, schedule it, or attach an event trigger.
Connect Wrangle securely
Use the connection method that fits your account and grant only the access the workflow needs.
- API token and Slack IDs
Connector access is controlled per service and per action, so a workflow does not need broader access than the work you ask it to do.
What Wrangle covers
The topics this connector's published operations touch.
- ticketing
- helpdesk
- shared inbox
- slack
- workflows
- customer support
Wrangle connector questions
- What can Okou do with Wrangle?
- Connect Wrangle to manage Slack ticketing inboxes, tickets, and workflows through its API. Documented actions include: Update Wrangle inbox user-role assignments. This changes who can access an inbox. Create tickets in a Wrangle inbox.
- How do I connect Wrangle to Okou?
- Connect Wrangle using API token and Slack IDs. The connection controls which supported actions a workflow can use.
- Can Wrangle run in an automated workflow?
- Yes. After it is connected, supported Wrangle actions can run in reusable Okou workflows on demand, on a schedule, or from an event trigger.
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